TERMS AND CONDITIONS

Warranty for Animal Products

Before finalizing your purchases, please pay special attention to selecting the dimensions based on the measurements of your four-legged companions. We encourage you to take the time to measure and choose the right size before making your purchases. If you have any questions or concerns, feel free to contact us.

No Returns Accepted

We would like to inform you that, as part of our warranty policy, no returns will be accepted. This measure is aimed at ensuring the health and safety of all our animal clients. We thank you for your understanding and commitment to the well-being of your companions.

Satisfaction and Durability

We are confident in the quality of our products, but we understand that unforeseen circumstances may arise. Therefore, we offer a 30-day warranty in case of breakage on all our leashes and collars. If your product shows signs of damage within 30 days of the purchase date, please contact us to avail of this warranty.

Easy Replacement Process

We are committed to providing you with an identical replacement product as quickly as possible so that your pet can continue to enjoy its walks safely.

Thank you for trusting Jack & Co. to meet your pets' needs. We're here to assist you in selecting products tailored to their happiness.